Complaints

Complaints

We are highly committed to providing an exceptional level of service in all of our dealings with you.

It is our responsibility to always act in your best interests and provide you with an excellent standard of service. Laing Legal Ltd operates a complaints procedure. 

In the first instance, if at any stage, you have concerns about the level of service or wish to raise a complaint, you may do so by writing to Neeta Laing (or the caseworker assigned to you) setting out your grounds of complaint and she will initially undertake an investigation and respond to you. Neeta Laing’s contact details are:



We have a complaints procedure in place, a copy of which is available on request. 

If necessary and appropriate, we will instruct another person to investigate and respond to your complaint. We have eights weeks to consider and respond to your complaint. 

If you are not satisfied with the handling of your complaint or we have not addressed your complaint within time, you can raise the matter with the Legal Ombudsman. 

Further information

The contact details for the Legal Ombudsman are: 


Telephone - 0300 555 0333 

Email - enquiries@legalombudsman.org.uk

Address – PO Box 6806, Wolverhampton, WV1 9WJ. 

Website – www.legalombudsman.org.uk

Before accepting a complaint for investigation, the Legal Ombudsman will want to check that you have tried to resolve your complaint with us first. 

Any complaint to the Legal Ombudsmen must usually be made within six months of the date of our final written response to your complaint.  

The Legal Ombudsman is an independent and impartial body to whom you may refer your complaint, once we have concluded our professional obligation to try to resolve it. The time limit for you to make a complaint to the Legal Ombudsman is:

  • Within six months from our final written response to your complaint; and.
  • No more than six years from the date of the act/omission; or
  • No more than three years from when you should reasonably have known that there was a cause for complaint.
The Solicitors Regulation Authority (“SRA”) can help if you have concerns about our behaviour. This could be, for example, if you think we have behaved dishonestly or if you feel you have been treated unfairly because of your age, disability or other protected characteristic. 

For more information on how to report a solicitor or their firm to the SRA, you can use the following contact details for the SRA. 

Telephone: 0370 606 2555

We are committed to ensuring that we give our full co-operation to the Legal Ombudsman and the SRA in the event of any dispute or complaint against our firm. 
Share by: