It is our responsibility to always act in your best interests and provide you with an excellent standard of service. Laing Legal Ltd operates a complaints procedure.
In the first instance, if at any stage, you have concerns about the level of service or wish to raise a complaint, you may do so by writing to Neeta Laing (or the caseworker assigned to you) setting out your grounds of complaint and she will initially undertake an investigation and respond to you. Neeta Laing’s contact details are:
We have a complaints procedure in place, a copy of which is available on request.
If necessary and appropriate, we will instruct another person to investigate and respond to your complaint. We have eights weeks to consider and respond to your complaint.
If you are not satisfied with the handling of your complaint or we have not addressed your complaint within time, you can raise the matter with the Legal Ombudsman.